Responsibilities
Handle incoming customer requests via phone, email, and Web Shop with a focus on accuracy.
Verify customer information and conduct parts research using SAP and equipment PDFs.
Create and share quotes with customers after validating information.
Collect purchase orders and communicate order details and shipping expectations.
Update internal systems (MRP/CRM/SAP) with accurate lead times.
Report suggestions, customer feedback, and operational issues to the Commercial Team Lead.
Proactively upsell and cross-sell relevant products based on customer interests.
Maintain and update accurate part details, including part numbers, descriptions, and specifications.
Update pricing and part details such as part numbers and descriptions.
Perform additional tasks related to troubleshooting, service, design, electrical, field service, mechanical, engineering, customer service, technical sales, and sales engineering.
Essential Skills
Ability to read schematics.
Experience working with equipment, hands-on both electrically and mechanically.
Experience in phone, email, and customer service tied to hands-on engineering.
Job Type & Location
This is a Permanent position based out of University Park, IL.
Pay and Benefits
The pay range for this position is $50000.00 - $60000.00/yr.
Full portfolio of benefits
Workplace Type
This is a fully onsite position in University Park,IL.
Application Deadline
This position is anticipated to close on Dec 26, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
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