Join a growing outpatient behavioral/primary care practice as our Medical Office Receptionist . You’ll manage front-desk operations, deliver exceptional patient service (in-person & virtual), support clinicians, and keep schedules, paperwork, and payments running smoothly.
Welcome patients; check in/out , confirm demographics, and prep charts
Verify insurance , resolve eligibility issues, and collect copays/balances
Manage phones/queues, portal messages, and telehealth access support
Schedule new, follow-up, and referral appointments; maintain provider calendars
Handle documents: scanning, e-fax, shared inbox, letters/forms, release requests
Triage urgent requests; escalate per crisis/de-escalation protocols
Audit schedules for accuracy; support clinicians with admin needs
Maintain a clean, positive, and professional practice environment
Proficiency with EMRs and Microsoft Office (Outlook, Word, Excel)
Strong written/verbal communication ; excellent customer service
MediClear or equivalent HIPAA certification (required)
Ability to multi-task , prioritize, and work both independently and as a team
Accurate data entry and documentation; comfortable with confidential information
Front-desk experience in a medical or behavioral health setting
Experience supporting telehealth and patient portals