Job Description

Classification: Exempt

Reports To: Manager of IT Operations

Position Type: Full Time

Work Schedule: M-F 8:00 AM – 5:00 PM

Work Location: Headquarters-Kansas City, MO

Job Summary: The IT Systems Administrator is responsible for managing and maintaining the company's technology systems. The primary duties include administering servers, managing all company hardware and software, including, but not limited to, laptop and desktop computers, tablets/iPads, printers, routers, switches, firewalls, virtual private networks, drivers, and phones. The Sys Admin is responsible for software and security deployment, updates, and patches. The Sys Admin will work under the direction of the Manager of Information Technology Operations, and in collaboration with the company's Business Analysts and other members of the internal and external IT support teams.

Essential Functions:

• Administer servers, laptops, and desktop computers, printers, routers, switches, firewalls, virtual private networks, drivers, phones, software deployment, security updates and patches.
• Manage Cisco Meraki Dashboard: Security Devices, Subnet Addresses, Static IPs, Guest/Employee Wi-Fi access, wireless access points (WAP).
• Administer Microsoft Azure Portal; manage user/group access, permissions, RBAC, and multifactor authentication for Enterprise Systems.
• Develop, deploy, and enforce conditional access policies.
• Develop and direct the implementation of security standards and best practices for the organization.
• Manage and develop the Company Portal (user-based self-service).
• Manage Microsoft 365 and Exchange Portals.
• Administer SharePoint and Teams.
• Manage Microsoft Defender and Antivirus (Cybereason) on endpoints.
• Incident Response Team Member: Utilize Microsoft Purview to conduct investigation of compromised accounts.
• Vendor Management.
  1. Includes but is not limited to: Ring Central, Dell, Hummingbird, Titan, CDW, Amazon, Sage, Salesforce, Adobe, DocuSign, RIMSS, etc.
• Provide input into the product vision and roadmap for internal agency tools and experiences that support customer acquisition, retention, and satisfaction.
• Manage Microsoft Entra ID, including users, groups, service accounts, apps, and permissions. Configure new and existing systems to required levels of compliance and security with the collaboration and guidance of other internal teams.
• Produce internal documentation for consumption by other teams, such as diagrams, how-to guides, or configuration documentation.
• Understanding of Internet networking protocols like TCP/IP, TLS, DNS, and SMTP.
• Asset Management: Procure and maintain current and accurate inventory of IT hardware, software, and resources, including warranties.
• Maintain network devices for facilities. (IP address, firmware, drivers for printers)
• Manage & troubleshoot Active Directory and associated services, including DNS, DHCP, and Group Policy.
• Manage and troubleshoot Microsoft Exchange infrastructure and recipients.
• Partner with engineering to deliver intuitive, scalable solutions that improve quoting, onboarding, servicing, and reporting.
• Identify and implement technology solutions that support new customer acquisition, including lead management, digital intake, and conversion optimization.
• Prioritize features and enhancements based on business impact, user feedback, and strategic alignment.
• Stay informed on industry trends and best practices in agency enablement, customer experience, and digital acquisition.

Competencies:

• Ability to problem solve in stressful situations
• Strong attention to detail
• Ability to explain technical concepts to inexperienced users
• Time management skills

Supervisory Responsibilities:

None

Work Environment: 

On-site, in a professional office environment

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Required Education/Experience/Certifications:

BSc/Ba in Information Technology, Computer Science or a related discipline, or 1-2 years of equivalent and relevant experience. 

Preferred Education/Experience/Certifications :

• CompTIA A+
• MS 365
• Microsoft Azure

Travel Requirements:

Less than 5%

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice

Why Work Here?:

Great culture, pay, benefits, and investment in your training and development.

With Master's Transportation, you can be part of a fast-growing, innovative company. Our new company headquarters, located on 40 acres in Kansas City, MO, features a state-of-the-art, climate-controlled facility. The Master's leadership team values our people and supports their growth and positive employee experience. For people looking to contribute, build on their skills, and work together for shared success, it's an exciting time to join the company!

Benefits: 

• Generous Paid Leave and 12 Paid Holidays.
• Competitive health insurance, dental, vision, company-paid life insurance, and short/long-term disability benefits.
• 401(k) with company match.
• Flexible Spending and Health Savings Accounts.
• Discounts for travel, entertainment,a nd more.
• Investment in Employee Development

AAP/EEO Statement:

Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

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