Job Description

USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.

We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.

POSITION SUMMARY

• This position provides benefits and other HR related support for employees and field HR as part of the HR Service Center. Key Accountabilities and Responsibilities
• Responds to calls and emails to the HR Service Center 800 number and email box.
• Monitors leave of absence administration through third party vendor and performs associated HR Oracle employee updates for status and/or payroll related items including benefit catchup calculations.
• Works on the weekly funding for the Retirement, Investment and HSA Plans.
• Routes job requisitions for approval and then creates job postings.
• Conducts benefits onboarding
• Enters hourly wage increases for field locations.
• Responds to Qualified Medical Support Orders and updates benefit elections as appropriate.
• Works on the Age 26 report to drop dependents turning 26 no longer eligible for benefits and updates benefit elections as appropriate.
• Works on service award reports and handles special award requests as needed as part of the USG Recognition Program.
• Creates and maintains employment files.
• Provides backup support to other HR Service Center employees.
• Participates in special projects with minimal guidance and performs other duties as assigned.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

• Handles Leave of Absence/FMLA Administration
• Reviews and responds to all telephone calls/emails from employees at all levels regarding basic human resource inquiries.
• Navigates through third party platforms to investigate and/or confirm benefit options/selections and dependent verification.
• Use judgment in determining when the question/request should be elevated to the appropriate HR Business Partner/Manager or Center of Expertise for further investigation and response.

JOB REQUIREMENTS

• Strong customer orientation
• Attention to detail
• Self-directed and detail oriented
• Strong communication (both oral and written)
• Strong interpersonal skills at all levels of the organization
• Strong analytical skills
• Working knowledge of Microsoft Office Suite
• Able to navigate USG systems (Oracle, LEAD, Teamtailor, USG Answers)
• Inspires trust of others and keeps commitments
• Handles confidential information appropriately

Education and Related Experience

• High School Required/ Associate Degree in business (preferred)
• Basic knowledge of human resource principles/laws

Additional Information:

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

  EOE including disability/veteran

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