Job Description

Salary: $80,000 - 120,000 per year Requirements:

• Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems.
• Ability to present complex data in meaningful methods, such as charts and graphs.
• Ability to adjust to and implement change.
• Strong problem-solving skills.
• Multitasking abilities.
• Ability to work as a team member.
• Proficient in Microsoft applications including Word, Excel, and PowerPoint.
• Excellent customer service skills.
• Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education.
• Strong organizational skills in managing multiple priorities.
• 3+ years of experience.
• 2+ years within healthcare, business, or information systems.
• Ability to solve moderate incidents without direction.
• Ability to develop new functionality for requests with little direction.
• Experience working in a team setting, sharing information and assisting junior-level team members.
• Possesses detailed healthcare knowledge and systems expertise.
• Ability to make decisions regarding own work on primarily routine cases.
• Works under minimal supervision and uses independent judgment requiring analysis of variable factors.
• Collaborates with senior team members to develop approaches and solutions.
• Mentors and may train team members within own functional or application.
• Associated certifications in the area of focus are preferred.
• For Epic Analysts:
• - Certified or proficient in assigned Epic module (must obtain within 6 months of employment date).
• - Certifications or proficiencies must be kept current by maintaining new version training.

• I will analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions, and business processes to meet operational and technical needs.
• I collaborate across project borders with other teams, thinking outside the box to propose practical solutions to issues. I provide oversight and project management for assigned tasks.
• I demonstrate a solid level of subject matter expertise in providing support to projects, customers, and other teams, proactively working to improve and obtain new expertise in assigned application/system areas.
• I actively identify opportunities to enhance customer usability, efficiency, and experience, representing user needs and expectations in complex system updates and enhancements.
• I accurately document the status of key projects for external communications to stakeholders and perform requirement analysis, including process mapping and gap analysis.
• I clearly articulate complex design and configuration issues to end-users and project stakeholders while maintaining relationships with end-user leadership post-engagement.
• I contribute to strategy discussions by identifying options with pros and cons, facilitating timely decision-making, and recognizing when a quick resolution will suffice.
• I adhere to organization standards for system configuration and change control while demonstrating strong technical proficiency in application-specific design and configuration.
• I collaborate and develop strong relationships with end-users, customers, and business partners while focusing on standardized best practice workflow processes.
• I coordinate code changes with vendors and collaborate with the Technical Team to identify infrastructure-related issues.
• I share industry best practices from vendors with Operational Leaders and serve as a liaison between business operations, internal IT, system users, and vendors.
• I follow strict change management processes, ensuring proper approval, testing, and validation of system changes, and deliver consistent and attentive documentation to end-users and leadership.
• I proactively troubleshoot and resolve moderate incidents and requests without direction, maintaining high standards for quality of work.
• I manage medium complexity projects/requests, collaborating with team members, and evaluating new releases and functionalities of applications.
• I will complete assigned educational courses in a timely manner and ensure that services provided contribute to the department’s primary mission.
• I escalate when SLAs are breached and may be required to travel or work long hours during critical problems.

• Support
• Web

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This is a full-time position. I am looking for a self-motivated individual with exceptional communication and interpersonal skills who can thrive in team environments. I encourage associates to periodically review and improve their skills, habits, work ethics, and behaviors, ensuring smooth and effective working relationships. I value those who identify and seize new opportunities, display a can-do attitude in all situations, and are willing to handle tough issues while performing additional duties as assigned.

last updated 52 week of 2025

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