Job Description

Glenns Commercial Service, located in Louisville, KY family owned, growth minded, industry leader in Commercial Refrigeration, HVAC & Food Service. We are currently seeking a dedicated individual to join our growing service department. We offer a competitive salary with an excellent benefits package including PTO, 401(k), Profit Sharing, Group Health Insurance, Dental, Vision and much more. Salary is commensurate with experience.

This entry level position is primarily responsible for assistance to our daily service operations. Duties include communication with service technicians and customers, quoting & bidding repairs, ordering parts, reviewing work orders and providing cross-departmental coverage. Customer focus and the ability to project a professional company image through in-person, email and telephone interaction is essential. Performing the following duties requires excellent organizational and strong communication skills.

QUALIFICATIONS:

Seeking an entry level candidate with a strong computer & phone skills and an aptitude to grow and learn in a fast paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Coordinate materials sourcing assisting as needed with material, parts and equipment ordering while maximizing productivity and performance to estimate for service repairs.

· Effectively interact with our service technicians through direct and indirect communication while portraying positive motivation and a team spirit.

· Assure open and timely communication with technicians via phone, emails, board postings and one-on-one routine meetings.

· Provide customer follow-up and proactive communications with technicians.

· Routinely interact with customers, internal and external, maintaining composure and professional representation that delivers a superior customer experience.

· Ensure completeness and accuracy of documentation and information exchanged with internal and external customers.

· Ability to function in a fast paced environment and the ability to resolve conflict for internal and external customers as needed.

· Participate in in daily, weekly and monthly review meetings as needed.

· Crosstrain as backup for other service department positions as needed.

· Additional duties as assigned.

OTHER SKILLS AND ABILITIES:

· Self-starter

· Proficient skills in common computer software applications

· Ability to multitask in a fast paced environment

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