Data Analyst (Remote Opportunity) Job at VetsEZ, Miami, FL

NDJZWU5qTVhYdkdZNG9TWXhncEVSSm5ybkE9PQ==
  • VetsEZ
  • Miami, FL

Job Description

VetsEZ is seeking a Data Analyst to support the modernization of the Department of Veterans Affairs (VA) clinical contact centers under the VA Health Connect program. This role involves developing reports, dashboards, and conducting data analysis to support operational decisions and drive service improvements for Veterans across phone, video, and chat platforms.

The candidate must reside within the continental US.

Responsibilities

  • Analyze and segment healthcare and call center data to identify trends and actionable insights.
  • Develop dashboards and reports to monitor KPIs, quality, and compliance metrics.
  • Ensure data integrity through validation and cleaning processes.
  • Communicate analytical findings clearly to non-technical audiences.
  • Generate regular and ad hoc reports for leadership and operational support teams.
  • Support quality assurance efforts and evaluate workflow or tool changes.
  • Collaborate with stakeholders, delivery teams, and project managers.
  • Maintain data documentation, meeting notes, and status reports.
  • Identify and recommend process improvements.
  • Ensure adherence to organizational and client data standards.
  • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.

Requirements

  • Bachelor’s degree in Data Analytics, Statistics, Computer Science, Health Informatics, or a related field.
  • 3-10 years of experience in data analysis, reporting, healthcare/call center analytics, or process improvement.
  • Proficiency in Microsoft Excel, Power BI, SQL, and Python.
  • Strong communication and organizational skills.
  • Experience working in team-based, fast-paced environments.
  • Excellent problem-solving skills, attention to detail, and ability to communicate technical findings to both technical and non-technical audiences.

Additional Qualifications

  • Exposure to Agile environments and tools such as JIRA or Azure DevOps.
  • Experience in consulting or professional services.
  • Familiarity with dashboard development and database management.
  • Ability to obtain Federal Government clearance.

Benefits

  • Medical/Dental/Vision coverage
  • 401k with Employer Match
  • PTO + Federal Holidays
  • Corporate Laptop
  • Training and development opportunities
  • 100% Remote Opportunity

VetsEZ is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Sorry, we are unable to offer sponsorship at this time.

Job Tags

Similar Jobs

Las Vegas Petroleum

Restaurant General Manager-KFC Job at Las Vegas Petroleum

JOB FUNCTION Position Summary If you are a high energy, outgoing person who is passionate about leading and building a team and is looking to join a Company that is committed to creating a great place to work, this job is for you! As a Restaurant General Manager...

US Federal Aviation Administration

Aviation Safety Technician Job at US Federal Aviation Administration

 ...with a wide range of certification, surveillance, and investigation duties requiring research and evaluation in accordance with current FAA safety directives/orders. The duty station is Allentown Pennsylvania. This job is open to The public U.S.... 

Community Health Centers

Care Team Nurse LPN Job at Community Health Centers

 ...(such as Family, Pediatrics, and OB/GYN). May be required to travel to other CHC locations. Performs other duties as assigned....  ...Experience: Minimum of 2 years experience as a licensed LPN in Health Care, Managed Care, physician practice, or clinic setting... 

MENTORHILLS

Business Office Manager Job at MENTORHILLS

 ...Purpose Supports facility operations by maintaining business office systems and supervision staff. Essential Duties Obtain...  ...of skilled nursing billing and payment as well as proficient in Microsoft products computer skills. Preferable one-year experience in... 

Alloy Design Studio

Office Manager Job at Alloy Design Studio

 ...Alloy Design Studio is looking for an Office Manager in Greenwich, CT. The ideal candidate will exhibit high standards, excellent communication...  ...communication skills Ability to multitask Proficient in Microsoft Office suite Basic experience with Adobe programs As a...