Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...-time Qualifications Must have 5+ years' experience estimating large low-voltage systems including structured cabling, fiber optics, access control, and video surveillance. Must have RCDD or equivalent accreditation or experience. Solid knowledge...
...Gravitas - Bartender Gravitas is a Modern American, Michelin Starred restaurant by Chef Matt Baker dedicated to seasonal cooking and sourcing from local farms and waters. Our menu showcases the bounty of the Chesapeake Bay watershed in thoughtful, delicious and beautiful...
...counterpart to exceed the targets established for the company budget. The territory this director will oversee will cover the following Hospice locations: Mobile, Fairhope, Andalusia, Dempolis, Greenvile and Montgomery, Pelham, Gardendale, AL. Along with Duluth and Griffin,...
...is looking for a Security Architecture & Engineering SME to serve as the principal technical authority for cybersecurity within the FAAs BNATCS modernization effort. Candidates should have over 12 years of experience in cybersecurity engineering and knowledge of FAA policies...
Overview: Carle Health is seeking a Wound Clinic NP to join our Wound Clinic Center at... ...Serve as an educational resource for nursing and administrative staff Education... ..., the nations highest honor for nursing care. The system includes Methodist College and...