Confirmation Call Center Manager Job at Bath Planet, Toms River, NJ

NUdBV09UWVJXL1NWNElDWnh3MUxUcDd0bkE9PQ==
  • Bath Planet
  • Toms River, NJ

Job Description

Confirmation Call Center Manager – Home Improvement

Bath Planet is hiring an experienced Confirmation Call Center Manager to lead and scale our appointment confirmation team. This role is critical to protecting sales opportunities and requires deep experience in home improvement call centers (bath, window, roofing, HVAC, solar, etc.).

Responsibilities

  • Manage and coach confirmation agents

     
  • Maximize show rates and qualified appointments

     
  • Ensure both homeowners present and expectations set

     
  • Reduce no-shows, reschedules, and fallout

     
  • Monitor calls, scripts, and KPIs

     

Requirements

  • 5+ years call center management experience in home improvement (required)

     
  • Strong understanding of lead confirmation, objection handling, and same-day sales

     
  • Proven ability to hold teams accountable and drive results

     

What We Offer

  • Competitive salary + performance bonuses

     
  • Stable, year-round lead flow

     
  • Leadership role with real impact

 

Job Tags

Full time,

Similar Jobs

KPMG France

Stagiaire Global Strategy Group F/H Job at KPMG France

 ...a connu une croissance et un dveloppement important. Il combine son expertise historique dans les secteurs de la sant et du Private Equity avec une prsence renforce dans des nouveaux secteurs (FS, Mobilit, CPG, RSE). Nous sommes actuellement une quipe de 40+ consultants... 

All Saints Insurance Agency

ENTRY LEVEL INSURANCE SALES PRODUCER Job at All Saints Insurance Agency

 ...on performance~Company parties~Competitive salary~Dental insurance~Employee discounts~Free food & snacks~Free uniforms~Health...  ...Training & development~Vision insuranceYoure great at salesbut tired of hitting ceilings.If youve been a top... 

EssilorLuxottica Group

LensCrafters - Optician Macys Job at EssilorLuxottica Group

 ...Requisition ID: 911178 LensCrafters is bringing its optical retail experience to Macys department stores in the U.S. Macys and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of... 

Vonachen Group

General Cleaner Job at Vonachen Group

 ...hope is that individuals become not only a part of our team but of our family! Job...  ...~ Stand and walk for long periods of time ~ Repeat the same movements ~ Frequent...  ...flexible hours including evenings ~ Part Time 2nd Shift ~ Monday-Friday 5:00p-12:00a ~$15/hr... 

ATC - South Jersey Locations

Interventional Radiology Nurse (RN) Job at ATC - South Jersey Locations

Interventional Radiology RN - $76/hr | Day Shift | 13-Week ContractLocation: New Brunswick, NJStart Date: May 19, 2025Shift: 4x10s (8:00 AM-6:30 PM)Pay: $76/hrContract Length: 13 Weeks About the Role:* Support IR procedures at the Morris Cancer Center and Main...