Job Description

At Lindsey & Associates, we present an exciting career opportunity for a Call Center Manager in Boston, MA. In this role, you will lead a crucial campaign that involves appointment setting, customer acquisition, and quality assurance programs, contributing significantly to the growth of our organization.

Key Responsibilities:

• Lead and inspire a team to achieve exceptional results.
• Foster effective communication with management, clients, and individual agents to ensure both team cohesion and individual agent success.
• Manage appointment setting, prospect qualification, objection handling, sales, customer satisfaction surveys, and post-sale follow-up programs.
• Oversee leads generated by our marketing team, ensuring efficient management within the existing team structure.

Skills and Qualifications:

• Minimum of 3 years of telemarketing team leadership.
• Proven experience in managing telemarketing teams within the real estate industry.
• Expertise in training, script development, and quality assurance monitoring.
• Knowledge of list management is a plus.
• Proficiency in CRM software is essential.
• Strong problem-solving skills and adaptability to change.
• Excellent communication skills tailored to various audiences to achieve desired results.

Key Responsibilities Include:

• Achieving results and revenue targets.
• Recruiting, training, and developing staff while nurturing local talent and potential leaders.
• Conducting role-play exercises in both individual and group settings.
• Managing agent scheduling, training, and motivation to ensure optimal staffing and performance.
• Evaluating dialing strategies, implementing improvements, and analyzing campaign performance.
• Contributing to brainstorming sessions and executing innovative tactics and strategies to enhance campaign and agent performance.
• Providing detailed call center reports for all campaigns on a daily, weekly, and monthly basis.
• Meeting and exceeding company quotas and revenue goals.

About Us:

• We are leaders in the real estate industry with over 20 years of experience.
• Our national recognition and extensive market expertise set us apart.
• We are committed to providing unparalleled service.
• Our core values include responsibility, wisdom, action, persistence, and a joyful approach.

This role offers a competitive salary and an attractive bonus structure, presenting a genuine six-figure opportunity with long-term growth potential for the right candidate. Join us, and you’ll have the chance to shape your success within our organization.

Submission Guidelines:

Thank you for expressing interest in joining our team. To be considered for this opportunity, please follow the steps below:

Address: 350 Blue Hill Avenue
Boston MA 02121

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