Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
Follow us on Facebook at:
**WHO YOU'LL WORK WITH**As Senior Director of Global Store Development, you'll shape the future of Nike Retail Stores by driving functional excellence and leading transformative store development strategies. You'll collaborate across Global and Geo Retail functions-including...
...initiative? Are you interested in utilizing either civil and/or criminal litigation skills and knowledge on a regular basis? If yes, the... ...skills, negotiation skills, personal knowledge, training, rules, laws, regulations, legal practices, and CalVCB policies and practices...
...Friday 6pm-8:30pmSpring/Summer Hours: Monday, Wednesday, Friday 6:00pm-8:30pm$16 Per Hour | We pay weekly!**Benefit Information:**ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members...
...System (YNHHS) healthcare team, the Registered Professional Nurse (RN) upholds the YNHHS mission, vision, values and strategic... ...Monday -Friday-Weekend/On call requirements Critical Care RN experience and ACLS Certification required. PACU RN experience preferred....
About Us: At South Carolina On-site, we proudly support nonprofit organizations dedicated to creating positive change in the lives of those who need it most. Our mission is to amplify the reach and impact of these nonprofits by connecting with compassionate individuals...